| NOC support Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Santhoshi, HAN IT Staffing [email protected] Reply to: [email protected] Role: NOC support Engineer - Onsite (Need Only Local) Client : Capgemini Location: Onsite - Fort Mill, SC Visa Type: USC and GC only Job Description: Key Responsibilities: * Monitor network performance, respond to alerts, and diagnose/troubleshoot issues promptly. * Collaborate with cross-functional teams to resolve complex technical issues. * Perform routine system checks, maintenance tasks, and updates for optimal network performance. * Hands on experience on monitoring tools like ServiceNow, Solarwinds, Dynatrace, Alertiste, DPA etc. * Experience of working with CISCO for creating and handling RMAs/Cases. * Utilize monitoring tools for proactive issue identification and resolution. * Document and track incidents, resolutions, system changes, and workflow/playbooks. * Provide technical support to end-users, engaging with stakeholders effectively. * Work with vendors, service providers, and global teams to optimize network infrastructure. * Ensure compliance with security policies, procedures, and participate in incident response. * Participate in an on-call rotation for after-hours support and SLA response times. * Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration. * Experience of working with Datacenter teams to perform the physical troubleshooting of devices Qualifications: * Bachelor's degree in computer science, Information Technology, or a related field. * 3-5 years of experience in a NOC or network support role. * Strong knowledge of networking principles and protocols (TCP/IP, DNS, DHCP, etc.). * Experience with network monitoring tools and incident management. * Excellent troubleshooting and problem-solving skills. * Familiarity with firewall and security protocols. * Knowledge of cloud services (AWS, Azure) is a plus. * Certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent. * Strong communication and interpersonal skills. * Ability to work in a fast-paced and collaborative environment. * Workload distributed over 7 months. Keywords: information technology green card South Carolina |
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| Thu Feb 22 20:34:00 UTC 2024 |