| ITIL Change Manager Must have lead exp at Remote, Remote, USA |
| Email: [email protected] |
| From: Awkash Kumar, Largeton Inc [email protected] Reply to: [email protected] Roles & Responsibilities :: Title- ITIL Change Manager (Lead exp must) Location-100% Remote Duration-6+ Months Candidates Only from -DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL) Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences. KEY RESPONSIBILITIES: o Reports and escalates to the ITSM Manager o Manage and evolve the ITIL Change Management process and governance. o Drives the Change Management practice from a strategic and tactical perspective to understand requirements. o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes. o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings. o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management. o Drives steady state and continuous improvement in the ITSM operations support of the organization. o Participates in other related valued discussion to understand requirements and ITSM operations management. o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive. o Documents process, procedures, and work instructions o Contributes to Change Management needs for the organization. Although this position is 100% remote, we are seeking candidates that currently reside in one of the following states: DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL. Required Skills -Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.) -Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience. -ITIL Certification (version 3 or 4) is required -Seeking candidates stemming out of the HW/Infrastructure side of technology - ServiceNow = Required, 1 year a min - Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience) -Must have strong documentation skills -Ability to motivate others and foster a culture of continuous improvement and agile execution -Ability to exercise independent judgment in methods, techniques, and evaluation criteria. -Knowledge of process improvement techniques. -Knowledge of process mapping and documentation techniques. Must haves: 1. ITIL v3 or 4 certified 2. 1 year LEAD exp 3. Recent Change MGT and governance exp 4. Coming from a larger organization 5. 8 years + BS Degree or 12 years w/o BS Degree Keywords: information technology Delaware Florida Maryland New Jersey New York North Carolina Pennsylvania Texas Virginia West Virginia |
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| Thu Feb 22 21:21:00 UTC 2024 |