| Remote Role ITSM Systems Analyst at Remote, Remote, USA |
| Email: [email protected] |
| Hi , I have a job opportunity for you if you are looking for new job you can call me on 248-306-8434 , or you can send me your updated profile at [email protected] Job Title: ITSM Systems Analyst Location: Remote Job Description: Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues, identifying root causes, and implementing technical solutions. Additionally, this position will be responsible for monitoring application issues, providing training and guidance to users on how to effectively use the various applications, collaborating with development teams to test and deploy application updates, documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues, follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience. Experience Strong ITSM Remedy Ticketing System Experience. Strong Database query languages (SQL, PL/SQL) experience. Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. Skilled in performing tier 2/3 support. Preferred Strong verbal and written skills in communicating with peers and different levels of users. Skilled documenting processes. Strong skills assisting with unit testing. Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. Experience working on projects utilizing agile project management methodologies. Experience with Health and Human services or Child Care Licensing. Knowledge of Jira Service Management. Warm Regards Shivi Sharma Technical Recruiter Tekshapers Inc 850 Stephenson Hwy, Suite 205, Troy, MI 48083 D: 248-306-8434 W: 248.565.4747 Ext. 134 Email: [email protected] MBE Certified | ISO 9001:2008 | * Disclaimer: This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution, and/or publication of this e-mail, its contents, or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communication cannot be guaranteed to be secured or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Tekshapers. does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. -- Keywords: information technology procedural language Michigan |
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| Thu Feb 22 21:27:00 UTC 2024 |