| Urgent Opening || OCM Lead Consultant || Remote at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. Title OCM Lead Consultant Location Remote PST Time Zone Preferred (MST / CST will work as well) Travel (once in a month) for 2 days and for Milestone and Stakeholder meetings if any Duration 12 14 Months Must Have :: Utililties Company + Contact Center (Any CC will work fine) + Change Management Recent Experience Job Description This is an implementation project, and the client is in the Implementation phase. They are moving from Legacy system to Genesys. Prior experience in Contact Center as a Service (CCaaS) projects and utility background is must Experience in Agile is also a must have . Nice to Have- Genesys Platform experience. Responsibilities Responsible for developing and implementing a change management plan that outlines the process for managing changes, including communication, training, and support for stakeholders. Identifying and engaging with stakeholders who will be impacted by changes and developing strategies to help them understand and support the changes. Developing and implementing communication strategies that effectively communicate changes to stakeholders. Leads the training and support to help stakeholders adapt to changes in business processes, technologies, or organizational structures. Monitors and evaluates the effectiveness of change management strategies. -- Keywords: information technology |
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| Thu Feb 22 21:37:00 UTC 2024 |