| Urgent Requirement for Incident Manager - NYC, NY at NYC, New York, USA |
| Email: [email protected] |
| From: Narsimha Kathi, iTech US [email protected] Reply to: [email protected] Hi , We have a job opportunity for you, please find the below details and let me know your interest ASAP. Role: Incident Manager Location: NYC, NY Duration: Long Term Contract Responsibilities: Handling Major incidents P1 and P2s Initiate communication channel for War-room and keep open the War-room till the incident is resolved. Invite all required parties to the War-room. Notification and information in case of Major Incidents to defined user groups by defined communication / distribution channels (e.g. SMS, E-Mail, Web Portal, etc.) Periodic updates to the Customer IT and Business stakeholders Liaison with business representatives to send out communications to Customers customer. Open separate bridge for senior stakeholder updates as required. Invite Customers 3rd Party vendors in the War-room as requested by the Service teams. Continuous update of the Major Incident in the Customer ITSM system Ensure proper closure of the Major Incident in the Customer ITSM system. Provide pre-RCA of the incldent resolution as per the agreed SLA. Work with support teams to get an RCA as per he agreed SLA. Escalate to respective service tower escalation point in case of non-receipt of the RCA. Collate and update the RCA to share with the stakeholders. Initiate Problem Request, if the service restoration did not fix the underlying issue and assign to the right service tower teams. Conduct lessons learnt with all the support teams. Identify gaps in SLA with the 3rd Party providers for providing timely RCA. Negotiate with 3rd Party Vendors for aligning to the RCA closure period. Continuously keep the contact details updated and circulate with the respective teams. Coordinate with other MIM team members across the globe and provide shift end reports. Incident Management Desirable Skills: Ability to work in 24X7 shift model. ITIL certified. Have handled Major Incidents independently. Excellent English written and verbal communication skills. Ability to interact with multiple stakeholders. Ability to take decisions in a hostile environment. Declaring and overseeing the major incident management process and team members Driving and tracking the incident resolution through support engagement and coordination Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership. SUBMISSION DETAILS LinkedIn: Consultant Name: Current Location: Relocation (Yes/No): Highest Qualification: Year/College/University: Passport number: Thanks & Regards Narsimha Kathi iTechUS, Inc Direct: 802-735-0270 Phone: 802-383-1500 Ext 141 Keywords: information technology New York |
| [email protected] View all |
| Thu Feb 22 22:31:00 UTC 2024 |