| Major Incident Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Khayal Abbas, Scalable- Systems [email protected] Reply to: [email protected] Hi FirstName , My name is Khayal Abbas and I am a Staffing Specialist at Scalable Systems. I am reaching out to you on an exciting job opportunity with one of our clients. Job Summary: As a Major Incident Manager at TCS in New York, you will be responsible for overseeing and managing major incidents (P1 and P2) within the organization's IT infrastructure. You will initiate and lead communication channels, coordinate with various stakeholders, and ensure timely resolution of incidents while adhering to SLAs. This role requires excellent communication skills, the ability to work in a 24x7 shift model, and familiarity with ITIL practices. ( Contract) Role: Major Incident Manager Location: New York, NY Client is TCS Technical/Functional Skills ITIL certification preferred. Proven experience handling major incidents independently. Strong English written and verbal communication skills. Ability to interact effectively with multiple stakeholders. Capable of making decisions in high-pressure situations. Ability to work in a 24x7 shift model. Proficient in documenting incident status, impact, and actions for stakeholders and senior leadership. Thanks, with Warm Regards Khayal Abbas Sr. Technical Recruiter Scalable Systems [email protected] Scalable Systems Keywords: access management information technology New York |
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| Thu Feb 22 22:45:00 UTC 2024 |