| Urgent Need :: BMC/ITSM Remedy Application Support Analyst at Texas | Remote | Need Local to TX Only | at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Please find job description below ; VISAS-No-h1b TITLE- BMC/ITSM Remedy Application Support Analyst LOCATION- remote role from anywhere within Texas. Out-of-state candidates will not be considered DURATION- 6+ months contract INTERVIEW- telephonic and WebEx LINKED-INN HEALTHCARE EXPEREINCE NEEDED AND MINIMUM 2 YEARS DURATION REQUIRED IN EACH PROJECT. VENDOR WONT CONSIDER SHORT TERM PROJECT RESUME,. HHSC has issued a request for an Application Support Analyst to resolve and troubleshoot application issues for their Childcare Licensing Automation Support System (CLASS), CLASSMate, and Public and Provider applications. This role will be working with various teams (development, HHS/DFPS support) on application updates and cross-functional issues, and candidates should have Remedy and SQL/PL/SQL experience. Candidates must have 5 years of experience supporting the above applications (CLASS, CLASSMate, and Public and Provider Applications) to be considered for this role. Resume: Send an updated resume in word format. 1. Candidate Info Form: Answer all the questions as this will determine whether we can present you timely 2. Reference Form: Provide 3 business references, which must include their company name and phone number. 3. Skills Form: Fill in the number of years you have for each required and preferred item (numbers only, no text). 4. Right to Represent: You must complete and SIGN this form. Print and sign this form or provide your electronic signature. A typed name is not acceptable. You may only be presented by one company for each opportunity otherwise you will be disqualified by the client. I. DESCRIPTION OF SERVICES Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues, identifying root causes, and implementing technical solutions. Additionally, this position will be responsible for monitoring application issues, providing training and guidance to users on how to effectively use the various applications, collaborating with development teams to test and deploy application updates, documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues, follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 5 Required Strong ITSM Remedy Ticketing System Experience. 5 Required Strong Database query languages (SQL, PL/SQL) experience. 5 Required Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. 5 Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. 5 Required Skilled in performing tier 2/3 support. 5 Preferred Strong verbal and written skills in communicating with peers and different levels of users. 5 Preferred Skilled documenting processes. 5 Preferred Strong skills assisting with unit testing. 4 Preferred Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. 2 Preferred Experience working on projects utilizing agile project management methodologies. 2 Preferred Experience with Health and Human services or Child Care Licensing. 2 Preferred Knowledge of Jira Service Management. Regards, Vijay Kumar | Lead Recruiter Trail Blazer Consulting LLC | Astoria, NY 11105 Office: 914-650-4600 Ext: 148 Keywords: procedural language New York |
| [email protected] View all |
| Thu Feb 22 23:07:00 UTC 2024 |