| Urgent Need: System Administrator with Incident Management || New York, NY - Hybrid at York, New York, USA |
| Email: [email protected] |
| From: Pavan Kumar, iTech US [email protected] Reply to: [email protected] Hi, Hope you are doing well!! I have an urgent requirement with one of my client. Please find the job details below and forward me your updated resume along with your contact details at [email protected] or Call Me at 802 383 1500 Ext. 303 Position System Administrator / Incident Management Duration 7 Months Location New York, NY - Hybrid Essential Skills: Should have 9+ years of experience Handling Major incidents P1 and P2s Initiate communication channel for War-room and keep open the War-room till the incident is resolved Continuous update of the Major Incident in the Customer ITSM system Ensure proper closure of the Major Incident in the Customer ITSM system Provide pre-RCA of the incldent resolution as per the agreed SLA Work with support teams to get an RCA as per he agreed SLA Escalate to respective service tower escalation point in case of non-receipt of the RCA Ability to work in 24X7 shift model ITIL certified Have handled Major Incidents independently Thanks & Regards Pavan Kumar iTechUS, Inc Direct: 802-778-1770 Phone: 802-383-1500 Ext 303 Keywords: New York |
| [email protected] View all |
| Thu Feb 22 23:08:00 UTC 2024 |