| Trade Support Analyst (Brokerage) with FLEX Location-Chicago IL(Only Local) at Chicago, Illinois, USA |
| Email: [email protected] |
| Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications. OMS experience required in any OMS and Flextrade OMS is good to have FIX Messaging/Format experience Excellent oral and written communication skills are required Ability to speak to traders confidently In-depth Functional / Industry Knowledge is required Brokerage / Sec Finance Highly flexible and adaptable to change with Effective communication and interpersonal skills. Prior working knowledge of Northern Trust would prefer (any location office) Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams. Fast Paced environment, ability to manage stress and stressful situations from the trading desk. Candidates should be able to work with trading business partners to analyze and resolve their queries. Trading applications administration, change management, implementation, maintenance, compliance review. Monitor and work with other members of the global team, managing their daily work and ensuring that all business queries/ escalations are responded to promptly. Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. Incident detection, root-cause investigation, problem management (ITIL) Effort to be put into understanding the in-depth knowledge of business unit / function Aim to grow into a subject matter expert on the business side of the application Carries out activities that are large in scope, cross-functional and technically difficulty Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management). Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management. Coordinate with various external teams including offshore support staff and assisting to an Desirable Skills: Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications. OMS experience required in any OMS and Flextrade OMS is good to have FIX Messaging/Format experience Excellent oral and written communication skills are required Ability to speak to traders confidently In-depth Functional / Industry Knowledge is required Brokerage / Sec Finance Highly flexible and adaptable to change with Effective communication and interpersonal skills. Prior working knowledge of Northern Trust would prefer (any location office) Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams. Fast Paced environment, ability to manage stress and stressful situations from the trading desk. Candidates should be able to work with trading business partners to analyze and resolve their queries. Trading applications administration, change management, implementation, maintenance, compliance review. Monitor and work with other members of the global team, managing their daily work and ensuring that all business queries/ escalations are responded to promptly. Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. Incident detection, root-cause investigation, problem management (ITIL) Effort to be put into understanding the in-depth knowledge of business unit / function Aim to grow into a subject matter expert on the business side of the application Carries out activities that are large in scope, cross-functional and technically difficulty Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management). Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management. Coordinate with various external teams including offshore support staff and assisting to an Country:United States Branch | City | Location:TCS - Chicago(Downtown), IL -- Tauheed Saleem | Talent Acquisition Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 [email protected] LinkedIn- linkedin.com/in/tauheed-saleem-92ab546a/ Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Illinois Michigan |
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| Fri Feb 23 21:16:00 UTC 2024 |