| Network Support OR IT Operator (Network Technician AND MUST BE LOCAL) at Pensacola, Florida, USA |
| Email: [email protected] |
| From: Priyanka, STELLENT IT [email protected] Reply to: [email protected] Title: IT Operator (Network Technician/ MUST BE LOCAL) Location: Pensacola, FL, Would be Hybrid approximately 50% ....working nights 1800-0600am on a rotating 12-hour shift. Weeks start on Sunday Saturday. One week would be Sun, Wed, Thu 2nd week would be Mon, Tue, Fri, Sat Duration: Initial 6 months plus extensions/ INDEPENDENT VISA Job Description: Provide 24x7 technical support and monitor enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance. Responsibilities Identify trends and monitor network performance and availability Utilize multiple monitoring applications to ensure optimal system performance like Logic Monitor, Moogsoft and SolarWinds Respond to alerts and alarms, identifies and corrects problems Create and work on tickets in a service management application and monitor ticket queues Troubleshoot and escalate incidents and problems Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service. Work with others to update and document technical procedures Maintain, configure, and perform preventative maintenance to various network equipment switches, routers, firewalls Perform other related duties as assigned May be assigned to other tasks based on need Qualifications knowledge, skills, and abilities Basic knowledge of enterprise system, network knowledge and terminology Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions Experience that demonstrates dependability, productivity, and accuracy Demonstrated analytical and problem solving skills Effective verbal and written communication skills Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Desired Bachelors degree in Information Technology or the equivalent combination of training, education, and experience CCNA or CCNP certifications In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem solving skills Keywords: information technology Florida |
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| Sat Feb 24 03:03:00 UTC 2024 |