| Project Manager || Lead || Phoenix, AZ ||Onsite at Phoenix, Arizona, USA |
| Email: [email protected] |
| From: Riya, IDC Technologies [email protected] Reply to: [email protected] HI, I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact details, and best time to discuss regarding the opportunity. Role: Project Manager/Lead with a strong background in Production Support and strong Problem solving skills with basic .Net and PL/SQL knowledge. Location: Phoenix, AZ || Day 1 Onsite Duration: Contract Experience: 6+ Years JD: Job summary: Person should possess good Client interfacing skills with knowledge in COTS product, .Net framework. Must have support exposure and drive the project end end without any issues. Good understanding of ITIL process Good understanding of Incident management, Problem Management and Change management process Ability to coordinate with multiple stakeholders Ability to understand overall technical landscape, coordinate with multiple teams in troubleshooting and resolving production issues Good communication skills is a must Experience: 6 to 8 years Experience of managing large production support engagement Experience of working in global delivery model Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives. Experience working on Service Now/Ticketing tool Experience working on monitoring tools Experience in supporting L2, L3 App Support Top 3 Must Haves: 1. Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework 2 Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives. 3. Good understanding of .Net and Prod Support background Required Skills: Good knowledge of MS .Net, ITIL, Support Engagement experience, Client interfacing skills, .Net Programming-C#, .Net, ASP.NET, ASP.NET Core, .Net Core, Shift Day: 9am to 6pm CST Roles & Responsibilities: Provide Root cause Analysis for critical Incidents Proactively communicate status of critical applications to appropriate stakeholders Triage incident, identify resolution steps & escalate when required Analyze incident trends, identify solutions to reduce incidents, and recommend solutions to SMEs Respond to email questions regarding application delays, job runtimes, alerting, etc. Participate in LOB incident review meeting Attend KT sessions, capture key LOB information as it relates Provide Oncall support for critical issues during off business hours Identify and automate manual activities Change assessment and approval DR recoveries and validation Respond to audit requirements Experience at managing .Net projects with production support and maintenance background is a plus |
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| Fri Nov 04 18:00:00 UTC 2022 |