| Application Support Analyst - Systems Analyst 2 at Remote, Remote, USA |
| Email: [email protected] |
| From: Nidhi yadav, Tek inspirations [email protected] Reply to: [email protected] Hello, Hope you are doing well.. I have positions for Application Support Analyst - Systems Analyst 2 in Location:: Remote with our client. Kindly review the job description below and see if it might be an option worth considering. Note : Candidates are required to fill out a job form for this role including 3 professional references, skill matrix and RTR. Solicitation 529400870 Texas Health and Human Services Commission . Application Support Analyst - Systems Analyst 2 USC, GC, GC-EAD, H4, OPT Position will be remote. Program will allow candidates who are within the state (Any location within the State of Texas). DESCRIPTION OF SERVICES Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues, identifying root causes, and implementing technical solutions. Additionally, this position will be responsible for monitoring application issues, providing training and guidance to users on how to effectively use the various applications, collaborating with development teams to test and deploy application updates, documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues, follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience. II. CANDIDATE SKILLS AND QUALIFICATIONS Solicitation Number: 529400870 Title/Level: Systems Analyst 2 Candidate Name: Category: Applications/Software Development Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual Years Experience Years Experience Needed Required/ Preferred Skills/Experience 5 Required Strong ITSM Remedy Ticketing System Experience. 5 Required Strong Database query languages (SQL, PL/SQL) experience. 5 Required Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. 5 Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. 5 Required Skilled in performing tier 2/3 support. 5 Preferred Strong verbal and written skills in communicating with peers and different levels of users. 5 Preferred Skilled documenting processes. 5 Preferred Strong skills assisting with unit testing. 4 Preferred Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. 2 Preferred Experience working on projects utilizing agile project management methodologies. 2 Preferred Experience with Health and Human services or Child Care Licensing. 2 Preferred Knowledge of Jira Service Management. Regards, Nidhi Yadav Technical recruiter | TEK Inspirations LLC 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] Keywords: information technology green card procedural language Texas |
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| Tue Feb 27 22:01:00 UTC 2024 |