| Microsoft 365 L2 Support Engineer Position in King of Prussia, PA (Remote) at King, Wisconsin, USA |
| Email: [email protected] |
| From: Pavan Kumar, Yochana IT [email protected] Reply to: [email protected] As a Level 2/3 Support Engineer, you will play a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365. The ideal candidate will have a solid background in troubleshooting, administration, and optimization of Microsoft 365 services. This role is looking for some with the following skillset Responsibilities include Bachelor's degree in Software Engineering, Computer Engineering, Information Technology, Computer Science, or related field of study. 8+ years of experience in an enterprise-class Information Technology team working across all aspects including architecture, development, project implementation, and operations Deep understanding and hands-on experience with M365 applications (Exchange Online, SharePoint, Teams, and OneDrive) at an Enterprise level. Experience of dealing with incident, problem and change management processes. Excellent written and oral communication skills coupled with a customer service orientation. Advanced Troubleshooting: Investigate and resolve escalated technical issues related to Microsoft 365 applications and services. Collaborate with Level 2 & 1 support and other teams to provide timely solutions. Excellent troubleshooting/problem solving skills. Ability to complete triage of faults that have been raised in a timely manor. Administration and Configuration: Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive. Monitor and maintain the performance of M365 systems, ensuring high availability and reliability. Implement security policies and compliance measures within Microsoft 365. End-User Support: Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness Provide expert support to end-users, ensuring a positive experience with Microsoft 365 applications. Keywords: information technology |
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| Wed Feb 28 20:33:00 UTC 2024 |