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Opening for L2 Helpdesk -OR- Service Desk Support Engineer Location: San Antonio, TX 100% onsite Rate: $20-hr on C2C at San Antonio, Texas, USA

Email: [email protected]

From: Rahman, Webster Tech Solutions Inc [email protected] Reply to:   [email protected] Position: L2 Helpdesk/Service Desk Support Engineer Location: San Antonio, TX 100% onsite Rate: $20/hr on C2C Job Description:- IT helpdesk (Service desk support, ITIL certification) Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am) 1+ years PC support experience, 6+ months call center support 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send. Effective communication, efficient call handling Keywords: information technology microsoft Texas

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Thu Feb 29 01:41:00 UTC 2024

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Location: San Antonio, Texas