| #Urgent- Major Incident Manager- Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Adithya Rangaraju, kksoftware associates [email protected] Reply to: [email protected] Hi, Greetings from KK Software Associates. This is Adithya. R from KK Software Associates. I have an urgent requirement of Major Incident Manager, please go through the below requirement and forward me your updated resume with contact details ASAP. Title: Major Incident Manager Location: Remote Duration: 12+Months Experience: 7+ Years Note: Please do not submit OPT, CPT & H4 Job Description: Role Description: Highly motivated with strong leadership skills. Experience within the healthcare industry a plus. Proven knowledge of Service Level Management ITIL frameworks. Establish/maintain/improve Major Incident Management policies, processes, and procedures. Participate in process reviews. Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed. Responsible for Major Incident Management process hand-offs between supporting ITSM processes. Analyze incident priority with focus on business impact and urgency. Drive Major Incidents involving high priority and large-scale IT issues. Host, chair and update technical, management and war-room bridges during Major Incidents. Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs. Driving IT and Business teams to restore services on a 24x7 on-call shared rostered. Deliver clear and concise communication to stakeholders. Review statistics, KPI and trend reports for use in the Major Incident Management process. Technical/Functional Skills: ITIL Knowledge, ITIL Operational Support Analysis (preferred) Minimum 4 years of experience leading or working on a Major Incident/Incident Management team Keywords: rlang information technology golang |
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| Thu Feb 29 21:01:00 UTC 2024 |