| Service Delivery Manager (Network) ||San Diego, CA (Strictly Onsite) at San Diego, California, USA |
| Email: [email protected] |
| From: khushboo, Digital Dhara [email protected] Reply to: [email protected] Role: Service Delivery Manager (Network) Location: San Diego, CA (Strictly Onsite) Ensure all services are delivered according to specific standards and expectations. Create, maintain, and update standard operating procedures and checklists for service delivery. Recommending service improvements and continuous service improvements. Sound experience in managing Network data, voice and security tracks. Monitoring, evaluating, and addressing performance. Develop, implement, and maintain quality assurance protocols. Understand the business needs, priorities, and opportunities. Improve service delivery and customer satisfaction. Identify customer service improvements and opportunities. Establish and maintain a positive customer impression and relationship. Proactively identify, mitigate, and track recurring customer service issues. Provide technical advice and guidance for on-site and off-site employees. Coordinate with field teams to ensure timely completion of service orders. Train, develop, and motivate field service teams to complete tasks efficiently and accurately. Coordinate field service schedule activities with operations, quality, and billing departments. Ensure contract terms and conditions are fulfilled, including on-time and on-budget performance, completion of quality checks, and resolution of non-performance issues with suppliers and subcontractors. Maintain record of field service-related issues, including quality control, documentation, warranty claims, and indemnity obligations. Manage field service teams and subcontractors to ensure timely completion of service orders. Assist in development of new service standards and protocols. Create work schedules and assignments for field service team. Develop and maintain a network of reliable, cost-effective, high-quality vendors and contractors. Maintain current knowledge of service industry laws and regulations. Thanks & Regards, Khushboo [email protected] Ph: 609-791-0074 Ext 115 Keywords: California |
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| Fri Mar 01 22:24:00 UTC 2024 |