| Business Analyst :: ITIL :: No H1B :: Hybrid in PA Only at Remote, Remote, USA |
| Email: [email protected] |
| From: Priya, KPG99 [email protected] Reply to: [email protected] Hey, Please read the below requirements and let me know if you are interested. Job title - Business Analyst ( Incident Management) Duration - 6+ Months (Likely extensions) Hybrid - Malvern, PA [Local Only] Visa - Any Visa (No H1B) They really want someone with ITIL cert if you can find someone ITIL Foundations (v3 or 4) certified, and/or the active ability to showcase work across multiple ITIL functions (e.g. Incident, Change, Problem). Major Incident Management, or ITIL, work strictly in a process setting ServiceNow experience preferred. Responsibilities Supports major IT systems incident management processes and resolutions. Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements. Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved. Supports documentation and chronology of events during incident management conference calls. Qualifications Incident Management Effective communication (written and verbal) Respond with a sense of urgency Process oriented Technically inclined across multiple IT platforms. Thanks and Regards, Priya Chauhan | US IT Recruiter KPG99 INC | [email protected] 3240 E State, St Ext | Hamilton, NJ 08619 Direct: 609-357-5954 Keywords: information technology New Jersey Pennsylvania |
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| Sat Mar 02 00:14:00 UTC 2024 |