| Service Delivery Manager -- San Diego, CA (Onsite) at Remote, Remote, USA |
| Email: [email protected] |
| From: Phaneendra, Siri Info Solutions Inc. [email protected] Reply to: [email protected] Hi! This is Phani M from Siri Info Solutions Inc.. We have a urgent requirement for Service Delivery Manager . role for the location San Diego, CA (Onsite) . Please find the below job description and share me your consultant updated resume ASAP. Position: Service Delivery Manager Location: San Diego, CA (Onsite) Job Description: Good understanding of ITIL process /Certification is a plus Strong verbal and written technical communications skills at all levels Experience of Cisco-Prime will add advantage Must aware or hands-on experience on Network devices like Routers and Switches. Good in documentation of Network with proficiency in MS Vision Knowledge / Hands on experience on Linux and Windows Servers Experience in working on different network / IT infra monitoring solutions. Switching - DCN & ACI, Proxy, DNS Security, WAF, Cisco WLAN, SDWAN,DDI, Firewall IPS, IDS, Web Application Firewall. Should have understanding knowledge on VSS technology, stacking and major networking technologies. Seamlessly manage the Support Operations of the Network, Security & IT Operations for our customer. Develop and build relationships with the customer stakeholders and understand their current pain areas in people, process and technology and recommend solutions as appropriate. Collaborate with the Support Engineers for resolving the issues raised by the customer. Work with Delivery Heads and Sales and Pre-sales team in growing the existing business and also assist in new business. Drive operations to meet the SLA and System Availability commitments for our customers as per our contract. Drive the support teams to deliver productivity improvements improving stability of the applications and reducing the turn-around time for resolving issues. Work with OEM vendors and other 3rd party providers for managing the outcomes what we have signed up with our customers including getting assistance for issues raised by the customer. Manage the P&L targets Manage customer escalations and drive CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score)Performance and quality management, Service Management and meeting support Applicant Details Full Legal Name Mobile and Home Phone No Email ID Skype ID US Work Authorization and Validity Current Location Willing to Relocate (Yes/No) Best Time for Evaluation Availability for Project Expertise & Skill Set Total relevant experience Educational Details Passport number (mandatory only for H1B's) Prior work experience with TCS(Yes/No) If Yes provide previous BA ID Thank You & Regard, Phani M Senior IT Recruiter Email ID: [email protected] Ph. No: +1 (732) 408-6788 LinkedIn: www.linkedin.com/in/phaneendra-s-r-madireddi-601205126 Siri Info Solutions Inc. 3 Ethel Road, Suite#302 Edison, NJ - 08817 USA https://www.siriinfo.com/ Qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. Keywords: business analyst rlang information technology microsoft California Idaho New Jersey |
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| Tue Mar 05 19:06:00 UTC 2024 |