| Looking for Service Delivery Manager Supply Chain with AMS || El Segundo, CA (Onsite) at El Segundo, California, USA |
| Email: [email protected] |
| Hello, Hope you are doing well! My name is Nitin and I am a Staffing Specialist at Intellectt Inc. I am reaching out to you regarding an exciting job opportunity with one of our clients. Position: Service Delivery Manager Supply Chain with AMS Location: El Segundo, CA (Onsite) Duration: 6-12 months Exp: 15+ years Role Overview: 15 to 20 years of experience ITIL certified or excellent knowledge of ITIL framework/processes Experience in managing AMS/production support of large engagements with exposure to Digital Business Oversee the daily operations of the AMS team as well as participate as an active member Act as a mentor and provide oversight, coaching, etc Be the point of contact for any escalation Analyze data and implement process improvements Clearly communicate escalated issues Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and promptly and professionally. Participate in P1/P2 calls Record and track SLAs, contractual commitments, risks and share reports Review and optimize cost by implementing relevant solutions Thanks and Regards Nitin Pal US IT Recruiter Intellectt Inc E: [email protected] -- Keywords: access management information technology California |
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| Wed Mar 06 01:10:00 UTC 2024 |