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Desktop Support Analyst, Century City CA Onsite USC, GC at Remote, Remote, USA
Email: [email protected]
From:

Shubhra Soni,

Sonitalent

[email protected]

Reply to:   [email protected]

Hi,

Hope you are doing well,

We are looking Desktop Support Analyst  if you are interested kindly send me your resume.

Job Title-Desktop Support Analyst

Location-Century City CA/Onsite

 Duration - 6 MOnths+

Visa-USC,GC

Interview-Phone/Skype

Linkedin Must

Should have some AV Conference and Telephony

The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.

Responsibilities

             Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.

             Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.

             Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.

             Identify and provide (when applicable) training for users.

             Set up, support and maintain fleet of computers, laptops, terminals, and printers.

             Keep computers current with OS version as well as all applications installed.

             Identify, diagnose, solve and/or track to resolution hardware and software problems.

             Differentiate between hardware and software problems.

             Provide on & occasionally off site support to end users home, client sites or remote offices.

             Test and evaluate hardware as assigned.

             Conduct project related research as assigned.

             Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.

             Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.

             Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.

             Provide support for creation, deletion and modification of user\\phone profiles using Cisco Call Manager.

             Keep inventory of all onsite, short\\long term firm issued equipment including WFH setups.

             Must be able to work outside of regular hours in order to accommodate complete business needs..

             Perform routine conference room check to ensure they are properly maintained and updated

             Perform other duties as assigned.

Qualifications

             Experience with testing and troubleshooting PC's, phones and laptops

             Excellent verbal communication skills required

             Excellent customer relationship skills required

             The ability to work with a small, highly agile team

             The ability to adapt to rapidly changing requirements and strategies

Thanks & Regard

Shubhra Soni

Technical Recruiter| Sonitalent Corp.

Email id : [email protected]

Desk |  (859) 659 - 3432 EXT 211

Address - 5404 Merri brook Lane, Prospect, KY, USA

Keywords: information technology green card California Idaho Kentucky
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Wed Mar 06 03:01:00 UTC 2024

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