| Service Delivery Manager Digital-El Segundo, CA***Day 1 Onsite***Immediate Interview-HCL at El Segundo, California, USA |
| Email: [email protected] |
| From: Danish Azeez, Inherent technologies [email protected] Reply to: [email protected] Position: Service Delivery Manager Digital Location: El Segundo, CA ***Day 1 Onsite*** Duration: 1 Years Phone & Skype Client: HCL Immediate Interview Skill Rating Mandatory Skills Hands on experience in Years Last used -Year Self-Rating (Scale 1-10) 1. 2. 3. 4. Service Delivery Manager Digital Mandatory Skills Program management, AMS, and managed large teams Role Overview: 15 to 20 years of experience ITIL certified or excellent knowledge of ITIL framework/processes Experience in managing AMS/production support of large engagements with exposure to Digital Business Oversee the daily operations of the AMS team as well as participate as an active member Act as a mentor and provide oversight, coaching, etc Be the point of contact for any escalation Analyze data and implement process improvements Clearly communicate escalated issues Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and promptly and professionally. Participate in P1/P2 calls Record and track SLAs, contractual commitments, risks and share reports Review and optimize cost by implementing relevant solutions Keywords: California |
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| Wed Mar 06 04:03:00 UTC 2024 |