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(Onsite) Job opportunity: (Program Manager)Service Delivery Supply Chain at El Segundo, CA(C2H) at El Segundo, California, USA
Email: [email protected]
From:

Sumit Kashyap,

HMG America

[email protected]

Reply to:   [email protected]

Title:  Service Delivery Manager Supply Chain

Location: El Segundo, CA(contract to Hire)

Skills: Program management, AMS, and managed large teams

Job Description:

Role Overview:

                    15 to 20 years of experience

                    ITIL certified or excellent knowledge of ITIL framework/processes

                    Experience in managing AMS/production support of large engagements with exposure to Digital Business

                    Oversee the daily operations of the AMS team as well as participate as an active member

                    Act as a mentor and provide oversight, coaching, etc

                    Be the point of contact for any escalation

                    Analyze data and implement process improvements

                    Clearly communicate escalated issues

                    Monitor team performance and report on metrics

                    Ensure that all customer inquiries and issues are solved correctly and promptly and professionally.

                    Participate in P1/P2 calls

                    Record and track SLAs, contractual commitments, risks and share reports

                    Review and optimize cost by implementing relevant solutions

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Thanks & Regards

Sumit Kashyap

HMG AMERICA LLC

E:  [email protected]

Direct number - 7327905639

Board number - 7327905001, EXT. 117

W: www.hmgamerica.com

Keywords: California
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Wed Mar 06 05:03:00 UTC 2024

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Location: El Segundo, California