| Service Delivery Manager (Supply chain) | El Segundo, CA | Onsite. at Remote, Remote, USA |
| Email: [email protected] |
| From: Ambika, Technosphere Inc. [email protected] Reply to: [email protected] Mandatory Skills: Program management, AMS, and managed large teams Job Description Mandatory Skills Program management, AMS, and managed large teams Detailed JD (Pl share the Detailed Description, 1 liner JD will not work) Role Overview: 15 to 20 years of experience ITIL certified or excellent knowledge of ITIL framework/processes Experience in managing AMS/production support of large engagements with exposure to Digital Business Oversee the daily operations of the AMS team as well as participate as an active member Act as a mentor and provide oversight, coaching, etc Be the point of contact for any escalation Analyze data and implement process improvements Clearly communicate escalated issues Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and promptly and professionally. Participate in P1/P2 calls Record and track SLAs, contractual commitments, risks and share reports Review and optimize cost by implementing relevant solutions Keywords: procedural language |
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| Wed Mar 06 21:15:00 UTC 2024 |