| Service Delivery Manager _ San Diego,CA at Remote, Remote, USA |
| Email: [email protected] |
| From: Jessica, SIRIINFO [email protected] Reply to: [email protected] Greetings, We have the below requirement with our Client. Kindly go through the JD below and let me know your interest Role name: Delivery Manager San Diego, CA Duration : Contract Role Description: Service Delivery Manager Good understanding of ITIL process /Certification is a plus Strong verbal and written technical communications skills at all levels Experience of Cisco-Prime will add advantage Must aware or hands-on experience on Network devices like Routers and Switches. Good in documentation of Network with proficiency in MS Visio Knowledge / Hands on experience on Linux and Windows Servers Experience in working on different network / IT infra monitoring solutions. Switching - DCN & ACI, Proxy, DNS Security, WAF, Cisco WLAN, SDWAN,DDI, Firewall IPS, IDS, Web Application Firewall, should have understanding knowledge on VSS technology, stacking and major networking technologies Seamlessly manage the Support Operations of the Network, Security & IT Operations for our customer Develop and build relationships with the customer stakeholders and understand their current pain areas in people, process and technology and recommend solutions as appropriate Collaborate with the Support Engineers for resolving the issues raised by the customer Work with Delivery Heads and Sales and Pre-sales team in growing the existing business and also assist in new business Drive operations to meet the SLA and System Availability commitments for our customers as per our contract Drive the support teams to deliver productivity improvements improving stability of the applications and reducing the turn-around time for resolving issues Work with OEM vendors and other 3rd party providers for managing the outcomes what we have signed up with our customers including getting assistance for issues raised by the customer Manage the P&L targets Manage customer escalations and drive CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score)Performance and quality management, Service Management and meeting support Competencies: Service Management Experience (Years): 10 & Best Regards, Jessica|Sr Techical Recruiter| Email: [email protected] Keywords: information technology golang microsoft California |
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| Thu Mar 07 03:34:00 UTC 2024 |