| : Oracle Consultant with using Oracle Cloud and Utility Applications including WAM & CC&B at Oracle, Arizona, USA |
| Email: [email protected] |
| From: vaishali, KPG99 [email protected] Reply to: [email protected] Position: ORACLE CLOUD CONSULTANT Duration: 6 months. Client: Apps associates. USC/GC JOB DESCRIPTION - Remote with up to 40% Travel WHAT YOU WILL BE DOING Need someone who understands Oracle Cloud and Utility Applications including WAM & CC&B. Need someone who can interact with customers (this is part of their Managed Services Division). Delivery manager with the utility applications. Managing and supporting multiple Utility customers with footprint in Oracle (EBS, Cloud, and Utility Applications including WAM and CC&B) Responsible for overall operations of support engagement On-shore point of contact for Customer Manager(s) [key relationship owners of support services engagement] Taking ownership of incidents, troubleshooting application issues and coordinating with other resolution parties. Establishing effective communication between stakeholders until the issue is resolved. Ensuring that systems, procedures, and methodologies are in place and followed to support outstanding service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Monitors and reports on service levels; reviews and approves MSP delivered SLAs Coordinates workload with subject matter experts Serves as an escalation point for Customer manager(s) Facilitate meeting / reporting cadence detailed in the contracts WHAT YOU NEED FOR THIS POSITION 10+ Years of work experience as a service delivery manager, customer success manager or lead application consultant/business analyst Previous work experience providing support for Oracle ERP and Utility Applications including but not limited to EBS and Fusion ERP Apps and WAM and CC&B Utility Applications Ability to analyze and troubleshoot Oracle application issues, find the root cause, and work with clients to resolve the issue Experience leading teams within an organization supporting Oracle Cloud/EBS and Oracle Utility applications (WAM and CC&B) Assist customers with Quarterly Patching and release Upgrades for the Oracle Applications Proven ability to manage multiple accounts and engagements across multiple industries and technologies Ability to form successful working relationships with internal and customer resources to provide services needed and requested by customers Experience with creating customer metrics, analyzing trends, and making recommendations to proactively manage customer relationships Experience working in a global support model (Onsite-Offshore Model) to provide seamless support to customers Strong oral and written communication skills along with presentation skills Experience working with Service Now ticketing system will be a plus Keywords: green card |
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| Thu Mar 07 22:41:00 UTC 2024 |