| Service Delivery Manager (SDM) OR System Owner - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Prashanth, AcuBahn Inc. [email protected] Reply to: [email protected] Service Delivery Manager (SDM) / System Owner Remote Service Provider's consultant will act as a Service Delivery Manager (SDM) / System Owner Delegate on several computerized systems within Alexion's Research & Development and IT Operations functions. The consultant will also serve as System Owner delegate and technical SME for those systems and assist Alexion IT Leads on an as-needed basis. Specific responsibilities include: Providing SDM / SME support for designated systems such as (but not limited to): ELN Empower SoftMax JMP LIMS Specific activities include, but are not limited to: o Coordination with the R&D line of Business o Acting as System Owner delegate / SME in Quality records (Change Controls, Deviations, CAPAs), system periodic reviews, qualification records (scripts, executions) and documentation (procedures, validationdocumentation) o Coordinate activities with other IT teams (Server, Network, Platform etc.) o Supervising and managing the application support teams and application management team (Accenture/Lab Tech) o Continuous improvement of systems in scope (GxP compliance, processes, service) o Involvement in major incident management (MIM), LMS Issues and escalations o Contributing to knowledge management (KBAs) o Involved in collaboration with systems vendors o Aligning service window coverage o Assessment and implementation of new lab technologies o Collaborating with the Research & PDCS line of Business System Owner Delegate for shared systems When needed: o Guiding the application support team in complex troubleshooting and investigations o Participation in various projects as SME or System Owner delegate (e.g. system upgrades or transitions) Keywords: rlang information technology |
| [email protected] View all |
| Fri Mar 08 01:02:00 UTC 2024 |