| Application Support Engineer Manager - Remote - USC, GC at Arlington, Virginia, USA |
| Email: [email protected] |
| From: jyoti, kpg99 [email protected] Reply to: [email protected] American Association of Motor Vehicle Administrators - Level 2 Application Support Engineer Manager Player/Coach needed. Teams are small, so you need to be able to get your hands dirty. This person sits between tier 1 tech support and dev teams. They dont code, if they identify a bug they hand it over to the dev team. This is the glue person between tier 1 support, app dev, engineering, security. Lot of internal communication. GREAT COMM SKILLS NEEDED! Need someone who has managerial experience, schedule folks, understand enough about SW release and deployment. DO NOT WANT a sr. developer who is going to be bored as HECK living in a tier 2 environment. Client: American Association of Motor Vehicle Administrators About: The American Association of Motor Vehicle Administrators (AAMVA) is a tax-exempt, nonprofit organization developing model programs in motor vehicle administration, law enforcement and highway safety. The association also serves as an information clearinghouse in these areas, and acts as the international spokesman for these interests AAMVA represents the state and provincial officials in the United States and Canada who administer and enforce motor vehicle laws. AAMVAs programs encourage uniformity and reciprocity among the states and provinces. The association also serves as a liaison with other levels of government and the private sector. Its development and research activities provide guidelines for more effective public service. Position: Manager Application Support Engineer Location: Remote DC Metro areathey will be asked to occasionally visit our Arlington VA HQ Work Auth: Not open to sponsorship Duration: 6-month+ C2H Background check: Yes Top Skills: Technical w/strong managerial experience (upon conversion will be managing team of 3 support engineers) Working knowledge/experience with .net (AAMVA is Microsoft shop) and strong knowledge of deploying and debugging RESTful webservices Daily Tasks include: Assist customers with onsite system configuration, troubleshooting and upgrades. Assist customers with getting connectivity to Web Services, investigate and resolve issues with web services, review web service logs, etc. Basic understanding of networking (TCP/IP networking knowledge, Active directory concepts, networking services, DNS, SMTP, DHCP Ideal candidate has development knowledge/understanding in Microsoft environment; .net, SQL data, azure cloud. Team is all local to the DMV so local is strongly preferred. Candidates dont have to come from a pure programming environment, someone coming from a pure app support environment would be fine as well. Why the role is open: new position due to volume of work. Team sits in between tier 1 helpdesk and Dev team (tier 3) working on resolving application issues. Able to hit the ground running. Job Description: In 2024 and 2025 our customers, the US Motor Vehicle Agencies (DMVs) are required to implement 3 new AAMVA software programs to meet their federal mandates. These include: EEE: Exclusively Electronic Exchange (of driver history records between states) - Compliance deadline: 8/24 DACH: Drug & Alcohol Clearing House Compliance deadline: 11/24 NRCME: National Registry of Certified Medical Examiners Compliance deadline: 6/25 We are looking for a technical resource to be part of the software implementation team as states are on board with the new software. Key tasks this resource will work on include: Review various states implementation architecture Review various states performance test plans and support performance tests Support deployment and debugging RESTful webservices Oversee post go-live operations support and diagnose system alerts This resource should have the following skills and experience: 10+ years of experience in level 2 software customer support role, to include managing a team of technical software support engineers Experience in managing and planning customer support tasks and delegating tasks to team members. Experience onboarding customers in a software environment. Ability to maintain plan/schedule/resource allocations for the team and customers Solid working knowledge of deploying and debugging RESTful webservices is required Knowledge of n-tier systems, how to diagnose system alerts, ability to understand a complete deployment architecture in order to diagnose problems is required Working knowledge of debugging SOAP web services is desirable. Coding knowledge of C#/.net is desirable During the contract period this person will work within the level 2 software support team. However, as they convert over to an employee they will come in as a Manager over the team of 3 support engineers. Keywords: csharp information technology golang Virginia |
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| Fri Mar 08 20:19:00 UTC 2024 |