| Opening for Help Desk only USC GC OR GC-EAD AND H4Ead at Albany, New York, USA |
| Email: [email protected] |
| From: jai, spear staffing [email protected] Reply to: [email protected] Role: 103 0 Customer Support Associate Location: Albany, NY - hybrid currently remote but may change in future Anticipated Duration of the Engagement:: ASAP- 03/31/2027 Open to C2C and visa candidates with relevant experience Payment terms: (Paid When Paid) Note: Please submit only candidate/s if agreeing to our payment terms. Upon submission of candidates profile please provide the following: Individual References (2x, including company, position, email and contact #) 1. 2. Candidate availability to be interviewed and availability to start: Proposed hourly rate: Current location: Job Duties: Assisting end users with system issues via phone and email. Testing system functionality to determine root cause of user reported issues. Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. Responsible for user-facing communications and reviewing training materials for accuracy. Job Qualifications: 3 years of relevant experience Equivalent combination of advanced education, training, and experience will be considered. Required Skills: Strong customer service skills with prior experience working on a help desk Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs Experience in healthcare, Medicaid, and Long-Term Care required. Proficient with Microsoft Office Suite. Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills. [email protected] Keywords: New York |
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| Mon Mar 11 23:03:00 UTC 2024 |