| Training Customer Service Lead USC and GC Only at Remote, Remote, USA |
| Email: [email protected] |
| From: priyanka verma, Triwave Solutions Inc [email protected] Reply to: [email protected] USC and GC OnlyWhat you will do in this role: Training CSL will Partner with internal cross functional teams to ensure the proper configuration of non-standard Training entitlement setup for select Training accounts. Proactively build and maintain trusted working relationships with internal teams and stakeholders across the Training Customer Success, Customer Success, Sales Ops, Sales, Legal, and technical teams to form an open channel of communication. Provide regular status updates to internal stakeholders as to the outstanding issues and progress of escalated accounts. Lead cross-functional initiatives and independently problem solve across working groups. Facilitate and usher the account setup process through the entire lifecycle and ensure the handoff and completion between the teams, through to completion of Training entitlement setup. Review requirements for proper setup. Identify and document any gaps. Prepare plan to address gaps and arrange meetings with teams/stakeholders to review, of necessary. Identify if further contracts are required, or additional information required for setup. Communicate the setup completion to the Customer and to internal stakeholders. Complete the external documentation process and communication and any further instruction to the Customer. Complete the internal documentation process for future reference. Contribute to Operational improvement and process development efforts to support future automation and ease for our customers. To be successful in this role you should have: Bachelors degree, or equivalent experience. At least 4 years of experience in technology-based company. Experience in a matrixed, global business environment. Experience with an eCommerce Learning Management system is preferred. Ability to understand Legal contract terms and conditions. Demonstrable experience in customer service and escalations management. Detail oriented and advanced organizational skills. Excellent written and verbal communication skills up to the SVP level. Ability to both communicate and gather requirements. Self-starter and ability to work on your own. Customer service centric style/attitude. Driven approach to problem solving and developing effective, long-term solutions. Keywords: green card |
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| Mon Mar 11 23:18:00 UTC 2024 |