| Immediate Hiring for the position of Technical Support Engineer NMS / EMS at Remote, Remote, USA |
| Email: [email protected] |
| Hi, This is Deepak from ATEM Software Solutions; I came across your profile on job board. We have a Job opening with our client for the following role. Please let me know if you are actively looking for new opportunities. You can reach me at (909) 635 2443. Job Description Job Title: Technical Support Engineer NMS / EMS Location: Dallas, TX, Irving, TX, Alpharetta, GA, Temple Terrace, FL, Basking Ridge, NJ, Arlington, VA Duration: Long Term Contract Min Exp: 7+ Mandatory Exp: Technical Support Engineer, NMS (Network Management System) / EMS (Element Management System) / OSS Need only Local Candidates from Dallas, TX, Irving, TX, Alpharetta, GA, Temple Terrace, FL, Basking Ridge, NJ, Arlington, VA. Job Description : Should have a basic understanding of the Telecom OSS domain. Should have understanding of ITIL Concepts. Experience in working as L1 and L2 Operations support. Experience working in a 24x7 production support model with excellent troubleshooting skills. Should have the understanding of Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work with flexible timings. Good communication skills (Must). Experience in working with Application Monitoring tools Configuring these monitoring tools is preferred Experience with scripting language is preferred. Respond to reported service incidents/requests and initiate the incident management process Keep users informed about their incidents' status at agreed intervals Verify resolution with users and resolve incidents in the tool Log all incidents/service requests and their resolution to identify recurring issues Perform daily triage of incidents Configure threshold value alerting, triggers, and remediation Monitor network utilization and system health checks Maintain and update reports and correspondence related to the work Prioritize incidents according to their urgency and impact on the business Investigate and diagnose incidents to restore failed IT services as quickly as possible Perform advanced troubleshooting and update knowledge base articles with solutions implemented Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs Escalate incidents at risk of breaching SLAs to the responsible teams Support change management efforts as directed by senior team members and change specialists Scale up to demonstrate flexibility in handling business criticality and handling spikes Propose automation opportunities for repetitive tasks to improve the change management process Conduct Root Cause Analysis (RCA) post-restoration of service Coordinate with vendors to resolve hardware and software incidents and follow up until service is restored and ticket closure Learn and comply with validation requirements, standard operating procedures (SOPs), project quality model (PQM), and change control maintenance for product life cycle Participate in the design and implementation process of solutions in the field of IT infrastructure architecture, automation, and Disaster Recovery/High Availability for Data centers Build relationships with stakeholders and understand how to meet their IT requirements while adhering to Prodapt's best practices Serve as a technical expert within the area of assignment, providing guidance and direction to other professional staff and resolving complex problems Participate in developing strategic plans for systems/applications development and modification within the area of expertise Provide technical/strategic direction and act as an advisor/coach to lower-level analysts and operation team members. Deepak Talent Acquisition +1 (909) 635 2443| [email protected] ATEM Software Solutions www.theatem.com 10280 Indiana Court, Rancho Cucamonga, CA 91730 -- Keywords: information technology California Florida Georgia New Jersey Texas Virginia |
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| Tue Mar 12 19:49:00 UTC 2024 |