| Technical Operation Manager (Cloud_Instance) || Dallas, TX(onsite) at Dallas, Texas, USA |
| Email: [email protected] |
| From: khushboo, Digital Dhara [email protected] Reply to: [email protected] Job Title : Technical Operation Manager (Cloud/Instance) Location: Dallas, TX (onsite) Must Haves: Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI SVC at level 3 at minimum Certified ITIL service management foundation Training, experience, and certification in the technical components and tools managed Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and conflicts Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customers end-to-end service levels; and Ability to manage ITSM management processes and procedures in an outsourcing environment Good to Have: 8 years of experience in managing service delivery for similar services for a similar-sized organization compared to the customer At minimum certified ITIL service management foundation IT technical certifications would be desired related to the in-scope components, tools, and services; and An associate degree in business, technology, or related field, but a bachelors degree would be preferable Thanks & Regards, Khushboo [email protected] Ph: 609-791-0074 Ext 115 Keywords: information technology Texas |
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| Wed Mar 13 18:51:00 UTC 2024 |