| Service Desk Engineer || Phoenix, AZ at Phoenix, Arizona, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1215096&uid= Hello All, Position : Service Desk Engineer Work Location: Phoenix, AZ Duration: Contract ITSM / SCCM (Must) Note : Candidate should be local to phoenix and 3+ years also we can submit Job Description Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Being aware of and managing the costs of running the service desks. Excellent verbal and written communication skills An active / empathic listener Excellent organisational skills with the ability to multi-task Ability to manage own time effectively and to be prompt and punctual Experience of working effectively within a team and collaborating with others to achieve a goal Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Ability to produce management information reports from ITSM systems Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources Experience of developing professional and effective working relationships with customers and key stakeholders Experience of delivering a high level of customer service The necessary skills and attributes to integrate successfully into a busy team Tools Experience Preferred: ServiceNow, Nice Ability to multitask, meet deadlines, prioritize requests, and work independently. Able to communicate effectively with both business partners and IT professionals. Able to effectively collaborate cross-functionally at varying levels in the organization. Thanks Saiteja [email protected] -- Keywords: information technology Arizona http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1215096&uid= |
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| 01:20 AM 14-Mar-24 |