| Consultant Major Incident Manager (MIM) at Remote, Remote, USA |
| Email: [email protected] |
| From: Nitish, epeopletech [email protected] Reply to: [email protected] Hi, Greetings!! We have an urgent opening with Consultant Major Incident Manager (MIM) and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP Role: Role: Consultant Major Incident Manager (MIM) Location: Remote Duration: Long Term Contract Responsibilities for this position include: Maintain up-to-date knowledge of ITIL including awareness of new or revised ITIL processes The global team operates to a follow the sun model and each geographic team will have global ownership during their core hours being the central point of focus for high impact and complex problems Perform regular ITIL event planning awareness training for all employees to ensure consistently high levels of compliance with all approved policies and procedures Responsible for Incident Management operational tasks Interaction with HP delivery and account service team (AST) May require to work on shifts and weekends depending on schedule Work closely with Problem Management to identify Root Cause and Defect Prevention Process investigations Update the incident reporting systems with resolution information, liaise with problem management on detection of potential trends Maintain and improve the Incident Management process by working with senior management across vast communities of our business Create and maintain required documentation (policies, standards, baselines, guidelines and procedures) Thanks and Regards, Nitish Kumar ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Ph # 973-658-5959*118 Email- [email protected] Linkedin- https://www.linkedin.com/in/nitish-kumar-2b5635259/ http://www.epeopletech.com Keywords: information technology golang hewlett packard New Jersey |
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| Thu Mar 14 02:06:00 UTC 2024 |