| 30483-1 Job Opening | Cognizant / Truist - Amazon Connect Analyst | Hybrid - 3 days in office (Atlanta, GA) at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hello Hope you are doing great! This is Nitin, I work as a Tech. Recruiter at NYTP. Reach me at [email protected]) if you want to apply for the below role: Position : Amazon Connect Analyst Location: Hybrid - 3 days in office (Atlanta, GA) T ype Long Term Job Description Must Have's: 1. Amazon Connect 2. AWS Quicksight 3. Genesys Customer Experience JD: Contact Center Modernization Genesys to Amazon Connect Migration The Contact Center Modernization project aims at migrating all Lines of Business using Genesys as their Contact Center solution to Amazon Connect a 100% cloud based Omni channel contact center to support the ever-evolving customer journey by providing superior customer service across voice and chat at a lower cost. Role: Business Analyst & Reporting & Analytics, Design Owner Responsibilities: Review existing Contact Center reporting capabilities (real time, historic & analytics) with Lines of Business and map capabilities to target state Amazon Connect platform. To the extent feasible, satisfy reporting requirements for Lines of Business migrating to Connect using out of the box capabilities in Connect. Document reporting capabilities that require custom solutions and assist development team with the design of the reporting framework. Partner with Enterprise Data Office & Business Insights team to assist Lines of Business with data mapping for historical reporting via Enterprise Data Lake. Build knowledge base (user guides, trainings/demo) and provide assistance for Lines of Business with their reporting queries. Conduct Customer Interviews & Discovery sessions with Lines of Business to migrate Contact Centers from legacy Genesys to target state cloud platform Amazon Connect. Analyze existing contact center capabilities for Lines of Business and map capabilities to target state Amazon Connect platform. Review existing call flows with business stakeholders and identify changes to existing business functionality based on conversion to Truist standard Connect. Document the identified changes as requirements and design the target state call flows. Organize walkthrough of business requirements and call flows for project stakeholders. Guide development and QA teams in the development and testing phases respectively. Support Lines of Business in User Acceptance Testing. Prioritize and schedule migration based on LOE and overall readiness. Thanks, _______________________________________ Nitin Pillai | New York Technology Partners 120 Wood Avenue S | Suite 504 | Iselin NJ 08830 LinkedIn | www.nytp.com We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. -- Keywords: quality analyst information technology Georgia New Jersey |
| [email protected] View all |
| Fri Mar 15 03:49:00 UTC 2024 |