| We are looking for a Product Service Engineer at Chillicothe, Illinois, USA |
| Email: [email protected] |
| From: James, rwaltz [email protected] Reply to: [email protected] Title: Product Service Engineer 3 Start Date: 04/08/2024 End Date: 10/07/2025 Bill Rate: $50-$55/Hour # of Openings: 1 Position Type: Contract Locations: Chillicothe, IL Additional Details: Location: Chillicothe, IL 61523 (100% Onsite, Only local candidates) Description: Summary: In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers. Job Duties and Responsibilities: Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. Implementation and utilization of standard support processes to respond, restore, and resolve issues. Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. Participate in New Product Introduction (NPI) projects. Complete NPI product support deliverables including field development and field follow projects as required. Provide 24 x 7 x 365 Incident Management. Complete NPI Product Support deliverables as assigned by Product Service Engineers. Coordinate and complete Field Follow objectives as part of NPI programs. Provide hands-on product expertise to complete problem analysis and provide ICA. Incident Cases assigned are worked in an order to meet posted Support Level Agreement metrics. Escalate top priority issues to team lead. Process CPI / CER tickets to responsible parties. Communicate with dealers regarding status, problem troubleshooting, etc. Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. Create and maintain a support environment that facilitates issue diagnostics and customer connectivity. Create and report product improvement ideas including functional enhancements and supportability improvements. Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt Requirements: 5-7 years experience required. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment. This position requires open pit and underground mine site support work at times. This job role is primary performed during normal day shift hours, but does include some off-shift and weekend responsibilities. Keywords: Illinois |
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| Fri Mar 15 17:10:00 UTC 2024 |