| Urgent REQ= Senior Computer Support Technician, hybrid (Downtown Chicago, Illinois) 1-2 days onsite per week at Chicago, Illinois, USA |
| Email: [email protected] |
| From: sarfaraz, convextech Inc [email protected] Reply to: [email protected] Hi Hope you are doing good.!! Please let me know if you are interested in the position below!! Title : Senior Computer Support Technician Duration : 6+ month contract Location : hybrid (Downtown Chicago, Illinois) 1-2 days onsite per week Visa : No H1b/CPT Rate: $30/hour on C2C OR 1099 Max Job Description Please send candidates who have 5 years + of desktop support experience. If they have worked for a previous state government agency that is preferred. DSN is seeking a Senior Computer Support Technician. The individual will provide technical guidance to staff, mentors junior staff, participate in Identity and Access Management functions, create, and implement technical configurations, and maintain equipment inventory. The resource provides Level 2 and Level 3 technical support and problem resolution services, is the escalation point for issues that junior staff are unable to resolve, acts as a key contact between the Information Technology Department and staff, and rapidly solves medium to high complexity technical problems that are interfering with the timely completion of staffs work. This resource also takes an active role in ensuring that user accounts are accurately set up and configured and participates in the audit activities related to account management. All activities must be performed with a positive, customer-service-focused approach. Required Skills Milestones and Deliverables: Provide Service Desk hotline and in person assistance for business partner computer software and hardware problems, including follow up and problem escalation. Log work requests in real-time and keep the Knowledge Management database updated to reflect recent requests and solutions. Resolve medium to complex technical problems impacting business partners ability to perform their day-to-day work in a timely manner. Respond to user requests for information in a timely manner. Install software on workstation or mobile devices as appropriate. Evaluate personal computer software and make recommendations. Install, repair and configure computer hardware and mobile devices. Schedule and provide business partner training for software, computers, and mobile devices. Training can occur as a group or on a one-to-one basis as needed. Perform special projects as assigned. Including off-hour maintenance and upgrades. Overtime and weekend hours as needed. Requires the ability to lift, carry, and move materials weighing up to 50 pounds. Responsible for equipment deployment. Responsible for equipment disposal. Responsible for printer maintenance. Apply advanced diagnostic techniques to identify problems from recurring, investigate causes; and recommend and implement root-cause solutions. Provide support, with a send of urgency, to executives. Mentor junior Service Desk staff. Participate in the maintenance and execution of Identity and Access Management activities for core infrastructure and enterprise business systems, including account set-up, modification, and disabling. Actively participate in account auditing activities. Create, test, and document complex technical configurations including operating systems, mobile device management, and business application configurations. Maintain and certify fixed asset equipment inventories. Provide matrix reporting on Service Desk ticket activity performance, against established metrics. Manage business partner issue escalations. Maintain a positive, customer-centric attitude in all interactions with business partners. Desired Skills Knowledge, Skills, and Abilities: Associate Degree in the IT field or equivalent work experience required. Undergraduate degree preferred. Five years of prior professional experience in a customer-facing Computer Support Technician role required, five years preferred up to and including running Service Desk calls on site. Must have excellent interpersonal, communication, and problem-solving skills. At least one year of prior professional support experience with Microsoft Office and Windows required, three years preferred. Microsoft Office Training Certification (MOUS), A+ Hardware and Operating Systems certification preferred. Audio Visual support experience preferred. Experience investigating and resolving known hardware system vulnerabilities identified by Cyber Security. Experience auditing IT assets and updating digital inventory. Thanks and Regards Sarfaraz Khan US IT Recruiter | Convex Tech In Email: [email protected] LinkedIn:https://www.linkedin.com/in/sarfaraz-khan-stellar/ Keywords: information technology |
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| Fri Mar 15 20:27:00 UTC 2024 |