| ServiceNow Business Analyst - Remote - GC/USC Only at Newark, New Jersey, USA |
| Email: [email protected] |
| Please share resume on [email protected] Job Title: IT Service Management Analyst Job Location: Newark, NJ 07102 (Remote) Contract Duration: 12+ Months of Contract role GC/USC What You'll Do: Join Incident Management team within the Operations Control Center (OCC). The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions. Work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents. Facilitating direct cause analysis and managing restoration of services with an enterprise technology focus. What You Bring: Bachelor of Computer Science or Engineering or experience in related fields. Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization. Experience with agile development methodologies. Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business. Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges. Excellent problem solving, communication and collaboration skills. Proven experience working in application or infrastructure related technology roles, technology risk, or controls functions. Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools). Ability to translate technical concepts to non-technical audiences. Ability to influence outcomes and results in situations where technical decisions are owned by various others. Demonstrated prioritization skills when managing multiple competing priorities. Understanding of ITIL principles (ITIL v3 or above Foundations a plus). Ability to gather and report on metrics for use in Service Management or continuous improvement with a primary focus on automation. Highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus. Thanks, Ravikar Yadav | 1Point System LLC Fax: 803-832-7973 [email protected] 115 Stone Village Drive Suite C Fort Mill, SC 29708 LinkedIn ID : https://www.linkedin.com/in/ravikar-yadav-292b9b147/ An E-Verified company | An Equal Opportunity Employer -- Keywords: information technology green card Idaho New Jersey South Carolina |
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| Fri Mar 15 23:50:00 UTC 2024 |