| Requirement of Workforce Management Specialist at Remote, Remote, USA |
| Email: [email protected] |
| From: Makkuri Deepak Yadav, Axiustek.com [email protected] Reply to: [email protected] Job Title: Workforce Management Specialist Location: New Hampshire OR Massachusetts Job Description: Lead the implementation and configuration of Calabrio and Twilio platforms to support workforce management and communication initiatives. Develop and maintain workforce management processes, including forecasting, scheduling, and adherence monitoring, using Calabrio WFM. Customize and optimize Calabrio WFM settings and configurations to align with business requirements and maximize efficiency. Design and implement Twilio-powered communication solutions, such as SMS, voice, and chat, to enhance customer interactions and support operational needs. Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize enhancements for Calabrio and Twilio platforms. Provide training and support to end-users on Calabrio and Twilio functionalities, ensuring optimal utilization and adherence to best practices. Keywords: |
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| Tue Mar 19 00:36:00 UTC 2024 |