| Job Description - Salesforce Cloud Contact Center Specialist - Alpharetta, GA (Hybrid Onsite) at Alpharetta, Georgia, USA |
| Email: [email protected] |
| Greetings, This is Sparsh with Empower Professionals. We have received below roles from our clients, please check and let me know if you are interested. Please share latest version of your resume to move forward. Role: Salesforce Cloud Contact Center Specialist Locations: Alpharetta, GA (Hybrid Onsite) Duration: 12+ Months Contract Note: Candidate needs to be in the office 3 Days every week. Local or candidates from nearby states only. Job Overview: We are seeking a highly skilled and motivated Salesforce Cloud Contact Center Specialist to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining Salesforce Cloud Contact Center solutions to enhance our customer service operations. The ideal candidate should have a strong background in Salesforce, contact center technologies, and excellent problem-solving skills. 1. Salesforce Implementation: Design, configure, and implement Salesforce Cloud Contact Center solutions to meet business requirements. Customize and optimize Salesforce features such as Omni-Channel, CTI (Computer Telephony Integration), and Service Cloud to improve contact center efficiency. 2. Integration: Integrate Salesforce with other systems and platforms to ensure seamless data flow and a unified customer experience. Collaborate with cross-functional teams to implement and maintain integration solutions. 3. Custom Development: Develop custom functionalities and features in Salesforce to address unique contact center needs. Write Apex code, Visualforce pages, and Lightning components as required. 4. User Training and Support: Provide training to contact center agents and other users on Salesforce tools and features. Offer ongoing support to troubleshoot and resolve issues related to Salesforce Cloud Contact Center. 5. Analytics and Reporting: Create and maintain reports and dashboards to track key contact center metrics. Analyze data to identify trends, areas for improvement, and make recommendations for optimization. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant. Proven experience in implementing and customizing Salesforce Cloud Contact Center solutions. Familiarity with contact center technologies such as CTI, IVR (Interactive Voice Response), and ACD (Automatic Call Distribution). Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Skills: Proficiency in Salesforce configuration and customization. Knowledge of Apex, Visualforce, and Lightning components. Experience with integration tools and technologies. Understanding of contact center best practices and industry trends. Strong project management skills. Thanks & Regards Sparsh Gupta Technical Recruiter | Empower Professionals ...................................................................................................................................... [email protected] | Direct: 732-356-8008 Ex-351 | Fax: 732-356-8009 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com linkedin.com/in/sparsh-gupta-b97778271 Certified NJ and NY Minority Business Enterprise (NMSDC) -- Keywords: information technology Georgia New Jersey New York |
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| Tue Mar 19 16:14:00 UTC 2024 |