| Position : Customer support II CUSTOMER CARE at Remote, Remote, USA |
| Email: [email protected] |
| From: Mohit Saini, Maintec [email protected] Reply to: [email protected] Position : Customer support / CUSTOMER CARE Remote 100% Experience : 1+ also works 1. Experience in automobile industry or Dealership Management System 2. Should have experience with CRM application support Qualification: BCA/ BSc Computer Science/ B.E / M.E Graduate Key Responsibilities: 3+Yrs of working experience as a Support Engineer, Previous experience in application or product support. Good Written & Verbal Communication skills to interact with customers. Foundational knowledge in AWS cloud and Azure (Good to Have) Knowledge around automobile industry Knowledge around CRM (hands on prior experience) High level understanding on product features and understanding trends between issues and map it to features and data. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues in the application and manage. Refer to internal database or external resources to provide accurate tech solutions and understand Data Cleansing. Understanding of data issues Vs service issues and provide analysis to L2 team for resolution Taking ownership of customer issues reported and seeing problems through to resolution. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ability to understand the application both functionally and technically. Ensure all issues are properly logged and prioritize and manage several open issues at one time. Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals. Complete ticket management with escalation and service level reporting. Experience building and managing monitoring dashboards and service integration with monitoring tools. Should have hands-on experience on application monitoring tools and should be able to initiate remediation based early warnings. Mohit Saini Maintec Technologies Inc. 8801 Fast Park Drive, Ste. 301, Raleigh, NC 27617 mohit @maintec.com | www.maintec.com Linkdin Id : https://www.linkedin.com/in/mohit-saini-b21b73230/ Keywords: information technology Idaho North Carolina |
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| Tue Mar 19 20:27:00 UTC 2024 |