| Urgent hiring for CRITICAL INCIDENT MANAGER at Plano, Texas, USA |
| Email: [email protected] |
| From: padmavathi, Yochana IT solutions [email protected] Reply to: [email protected] Hello, I hope you are doing great. This is Padmavathi from Yochana IT Solutions, we have an urgent requirement with one of our clients, please go through the requirement below and let me know your interest. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time Role : CRITICAL INCIDENT MANAGER Location : Plano TX Onsite US Citizen/Green Card onlyTry for Citizen only 1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties 3. Authorize any IVR message updates for Service Desk 4. Work with all stakeholders to identify the workaround or resolution for the Incident 5. Set expectations of all stakeholders about the timelines and permissions required for the resolution 6. Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved 7. Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders 8. Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the Services have returned to their normal state 9. Open Problem Tickets as per Problem Management Policy and Procedures 10. Document in retrospect, the actions taken, learning and approvals in the service Management tools 11. Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures. Thanks & Regards, Padmavathi Vindeepu, Resource Specialist, Farmington Hills, MI, Phone: +1 (313) 552-5919, Email Id: [email protected] https://www.linkedin.com/in/padmavathi-vindeepu-25b540261/ Keywords: active directory information technology golang Idaho Michigan Texas |
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| Tue Mar 19 21:31:00 UTC 2024 |