| - IT Service Management Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: Ramashankar, vyzeinc [email protected] Reply to: [email protected] Job Description - Role: Job Description - Role IT Service Management Analyst Client: Prudential Can be Remote Job description : Incident Management Manager / IT Service Management Analyst We are looking for a Service Management Specialist to join our Incident Management team within the Operations Control Center (OCC). The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions. The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest-priority enterprise technology incidents. The ideal candidate is highly skilled in facilitating direct cause analysis and managing the restoration of services with an enterprise technology focus. The Skills & Expertise You Bring : Bachelor of Computer Science or Engineering or experience in related fields Leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization Experience with agile development methodologies Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges Excellent problem-solving, communication, and collaboration skills Proven experience working in application or infrastructure-related technology roles, technology risk, or control functions Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools) Ability to translate technical concepts to non-technical audiences Ability to influence outcomes and results in situations where technical decisions are owned by various others Demonstrated prioritization skills when managing multiple competing priorities Understanding of ITIL principles (ITIL v3 or above Foundations a plus) Ability to gather and report on metrics for use in Service Management or continuous improvement with a primary focus on automation Client: Prudential Can be Remote Job description : Incident Management Manager / IT Service Management Analyst We are looking for a Service Management Specialist to join our Incident Management team within the Operations Control Center (OCC). The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions. The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest-priority enterprise technology incidents. The ideal candidate is highly skilled in facilitating direct cause analysis and managing the restoration of services with an enterprise technology focus. The Skills & Expertise You Bring : Bachelor of Computer Science or Engineering or experience in related fields Leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization Experience with agile development methodologies Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges Excellent problem-solving, communication, and collaboration skills Proven experience working in application or infrastructure-related technology roles, technology risk, or control functions Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools) Ability to translate technical concepts to non-technical audiences Ability to influence outcomes and results in situations where technical decisions are owned by various others Demonstrated prioritization skills when managing multiple competing priorities Understanding of ITIL principles (ITIL v3 or above Foundations a plus) Ability to gather and report on metrics for use in Service Management or continuous improvement with a primary focus on automation Rama Shankar Singh IT Recruiter Vyze Inc. E: [email protected] Keywords: information technology |
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| Wed Mar 20 03:14:00 UTC 2024 |