| BA with Help Desk, Customer Service and Testing experience at NJ (NEED LOCAL) at Trenton, New Jersey, USA |
| Email: [email protected] |
| From: Goutham, Integrated Technology Strategies, Inc. [email protected] Reply to: [email protected] Client is State of NJ Agency is NJATSCU (Judiciary) Location is Trenton NJ, Hybrid work, (Candidate must be within 1 hr. Driving Distance or willing to relocate) Interview is Video Start and End Dates : 03/24/24 To 07/20/24 Short Description Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications. Complete Description Position is Hybrid ; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal communication. Project This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly. Skills required: -Experience with Help Desk, customer service, and directly assisting users. -Experience with developing systems via a structured SDLC methodology including Agile methodology. -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc. -Experience in developing UI/UX mockups and workflows (Adobe XD preferred). -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. -Experience in collaborating with multiple teams to develop and implement programs. -Experience in writing test plans and test scripts and conducting various testing. - Experience in creating user training manuals and conducting user training and demos. - Ability to analyze complex business processes and work flows and propose areas for improvement. - 4 year college degree or equivalent study required. - Relevant work experience: 6 to 8 years. Keywords: business analyst user interface user experience New Jersey |
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| Wed Mar 20 20:28:00 UTC 2024 |