| ITSM-Change Manager at Scottsdale, Arizona, USA |
| Email: [email protected] |
| From: Srividya, Maintec [email protected] Reply to: [email protected] Hi, Greetings from Maintec. My name is Srividya from Maintec Technologies Inc working as Sr.US IT recruiter . We came across through your profile in one of our job portal that you are looking for the opportunities. Kindly go through the below job description and share me your profile with the contact details to get more information about the below position. Or if this position does not suite to you, please ignore and forward to someone who is looking for the opportunities ITSM-Change Manager Location Type: Scottsdale, Arizona (On-site (2 days per week)) Contract Duration: Thru EOY 2024 Responsibilities: Essential Duties and Responsibilities: Conduct change management review meeting twice weekly Chair daily Operational review of changes Publish communication for potential customer impacting changes Track past due change tasks Ensure changes comply to standards Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met. Support, promote and ensure consistent alignment to IT standards, processes, and tools Provide oncall support for change management and rotational for incident management. Provide backup support for Release Management Qualifications: This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management. Minimum one year experience in Incident Management. Minimum one year experience in Release Management. Two or more years of knowledge and experience with ServiceNow ITIL Foundations Certification required. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements: This position requires a high school diploma or GED. Bachelors degree preferred IT Infrastructure Library (ITIL) Foundations certification required. Work Days: Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary. Keywords: information technology golang |
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| Wed Mar 20 23:48:00 UTC 2024 |