| Web Application Production Support (Python) at Remote, Remote, USA |
| Email: [email protected] |
| From: Sagar Kale, Digital Dhara [email protected] Reply to: [email protected] Note: We need Only North Carolina local, 10+yr H1B Candidates with Passport No. Web Application Production Support (Python) RTP, North Carolina (this is a remote role, but the customer wants a candidate from RTP) Contract JD: Your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would: Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support) Manage internal support tools and Customer SLAs Participate in developing and testing new technologies and integrations Engage with customers and partners Coordinate the support process between internal and external parties Write documentation and improve our processes Innovate Smart Bonding to improve efficiency and automation Qualification Requirements You must have: A Methodical and structured style of working with a strong analytical mind Robust problem solving skills Excellent collaborative skills across multi-cultural teams and emotional intelligence Excellent English spoken and written Of advantage is any of the following : SaaS support experience Experience supporting customers Ops experience (Unix or Linux) Scripting experience (Any programming language) Deep understanding of APIs (Design, Implementation, Usage) Understanding JSON / XML / YAML Experience with Mulesoft as an API Integration Platform Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc. Dev experience (Any programming language) Experience in leading projects Knowledge of the OSI-Layers Knowledge of text encoding Technical Education i.e. Bachelor or higher in STEM ITIL Certification DevNet Certification Knowledge of Networking (CCNA/CCNP, TCP/IP) Push vs Pull Experience with the customization/implementation of ERP or CRM systems Thanks & Regards, Sagar Kale [email protected] Keywords: |
| [email protected] View all |
| Thu Mar 21 01:52:00 UTC 2024 |