| Direct Client opening for Business Analyst at Trenton, New Jersey, USA |
| Email: [email protected] |
| Hi, Kindly find the below requirements and let me know your interest. Candidate must be local to New Jersey BusinessAnalyst Client: Stateof New Jersey - Judiciary Job ID: 731445 Location: Trenton,NJ Duration: 1+ years (Multiple Year Contract) Interviewmode: Skype Job Description Need a BA with Help Desk, Customer Service, Analysis, and Testingexperience to work in a Help Desk support role to work on provisioning useraccess to Judiciary applications. Position is Hybrid; 2 Days Onsite, 3 Days Remote. Projectwill be extended. EXCELLENT written and verbal communication. Project This unit has responsibility for provisioning user access. A BA isneeded to handle this via a Help Desk role and also to come upwith ways toautomate our systems/enhance the provisioning process so that this manualprocess becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk,accepting help desk tickets, analyzing requests, and assisting the user with aresolution in a timely manner. The BSC will be working within a team toinstigate process improvements in the provisioning workflow. The BSC will beexpected to work in a fast-paced environment and will be expected to beorganized, multitask, take initiative and be customer friendly. Skills required: -Experience with Help Desk, customer service, and directlyassisting users. -Experience with developing systems via a structured SDLCmethodology including Agile methodology. -Experience with developing various documentation including BRD,FRD, Use Cases, User Stories, etc. -Experience in developing UI/UX mockups and workflows (Adobe XDpreferred). -Ability to gather and interpret relevant information viainterviews, observation, surveys, meetings and reading manuals/documentation. -Experience in collaborating with multiple teams to develop andimplement programs. -Experience in writing test plans and test scripts and conductingvarious testing. - Experience in creating user training manuals and conductinguser training and demos. - Ability to analyzecomplex business processes and work flows and propose areas for improvement. - 4 year college degreeor equivalent study required. - Relevant workexperience: 6 to 8 years. Skill Required / Desired Amount Actual years used Last year used Experience as a business analyst Required 5 Experience with customer service/end user support/help desk support Required 5 Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc Required 5 Experience with developing systems via a structured SDLC methodology including Agile methodology Required 5 Experience in collaborating with multiple teams to develop and implement programs Required 5 Experience with software testing Required 5 Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution Required 3 Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Required 3 Ability to analyze complex business processes and work flows and propose areas for improvement Required 5 Experience in creating user training manuals and conducting user training and demos Required 5 4 year college degree or equivalent study required Required 4 RekaSathiyamoorthy Team Lead [email protected] (Email) Should you no longer wish to receive emails from us, please visit this link to Keywords: business analyst user interface user experience Idaho New Jersey |
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| Thu Mar 21 03:38:00 UTC 2024 |