| Business Systems Consultant with Help Desk, Customer Service exp @ NJ -Need locals at Remote, Remote, USA |
| Email: [email protected] |
| Hello , Hope you doing great. Please go through the JD and send resumes to [email protected] Business Systems Consultant 3 Helpdesk / Customer Support 25 Market St. Trenton, NJ Agency Interview Type: Linc Web Cam Interview Only Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Required 3 Years Short Description: Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications. Complete Description: Position is Hybrid ; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal communication. Project This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly. Skills required: -Experience with Help Desk, customer service, and directly assisting users. -Experience with developing systems via a structured SDLC methodology including Agile methodology. -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc. -Experience in developing UI/UX mockups and workflows (Adobe XD preferred). -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. -Experience in collaborating with multiple teams to develop and implement programs. -Experience in writing test plans and test scripts and conducting various testing. - Experience in creating user training manuals and conducting user training and demos. - Ability to analyze complex business processes and work flows and propose areas for improvement. - 4 year college degree or equivalent study required. - Relevant work experience: 6 to 8 years. Question Please list candidate's email address HERE. Question Where is the candidate currently geographically located Question If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position Question Candidate understands this is a Hybrid role requiring 2 days / week onsite with the team from Day 1. Question Please provide LinkedIn profile link if available. Skill Years Used Last Used Experience as a business analyst Required 5 Years Experience with customer service/end user support/help desk support Required 5 Years Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc Required 5 Years Experience with developing systems via a structured SDLC methodology including Agile methodology Required 5 Years Experience in collaborating with multiple teams to develop and implement programs Required 5 Years Experience with software testing Required 5 Years Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution Required 3 Years Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Required 3 Years Ability to analyze complex business processes and work flows and propose areas for improvement Required 5 Years Experience in creating user training manuals and conducting user training and demos Required 5 Years 4 year college degree or equivalent study required Required 4 Years S. LEELA MADHURI US IT RECRUITER Tel: 703-831-8282 Ext. 2518 Email: [email protected] linkedin.com/in/leela-madhuri-10ab66258 -- Keywords: business analyst user interface user experience information technology golang New Jersey |
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| Thu Mar 21 18:39:00 UTC 2024 |