| ServiceNow Business Analyst Chicago IL local at Chicago, Illinois, USA |
| Email: [email protected] |
| From: Praveen Kumar, Largeton inc [email protected] Reply to: [email protected] Role: ServiceNow Business AnalystLocation: hybrid Chicago, IL (local)Visa: No H1b/cptDuration: 6 monthsMOI: Video Linkedin must Job Summary: The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution. This Business Analyst will be working on the following initiatives: Data Integrity, Onboarding, and Module implementation. Duties: Work with business and IT stakeholders to gather requirements for ServiceNow functionality, including service catalog items Document full requirements, including layout, fields, workflows, team processes as well system processes Facilitate requirements sessions, provide recommendations to streamline and optimize processes Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements Perform testing in pre-Prod environments to ensure that the documented requirements are met Define test cases and acceptance criteria Desired Skills/Experience: 3+ years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management Ability to build strong professional relationships with ability to influence all levels across the organization Demonstrated experience designing solutions to meet organizational goals, improve efficiency and reduce risk based on business analysis intelligence Keywords: information technology Illinois |
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| Thu Mar 21 19:23:00 UTC 2024 |