| NEED Help Desk Professional at NJ (In-person Interview) at Remote, Remote, USA |
| Email: [email protected] |
| From: Goutham, Integrated Technology Strategies, Inc. [email protected] Reply to: [email protected] Client is State of NJ Agency is NJ Attorney General's Office Role is: Help Desk Professional (please read skill matrix for specific Software and Equipment details) Interview First round In-Person Must be living/willing to relocate within 1 hr. Driving time of 124 Halsey St Newark NJ Start and End dates: 03/31/24 To 07/13/2024 Short Description Oversees timely delivery of quality technical support to internal and external customers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Complete Description Note: Position is 5 days / Week Onsite Excellent Communication Needed along with experience working on a High Volume Helpdesk. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Keeps accurate records of calls and resolutions using a Helpdesk ticketing system. Updates inventory and installs and moves desktop equipment as needed. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Manages others. Usually reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelors degree. RELEVANT WORK EXPERIENCE: 6 to 8 yrs. Keywords: information technology New Jersey |
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| Thu Mar 21 19:26:00 UTC 2024 |