| Need - NJATSCU Business Systems Consultant 3 Helpdesk-Customer Support - Trenton, NJ at Trenton, Utah, USA |
| Email: [email protected] |
| From: Pranjali Kumari, Infologitech [email protected] Reply to: [email protected] Job Description : Need Local to New Jersey Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications. Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal communication. Project This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly. Skills required: Experience with Help Desk, customer service, and directly assisting users. Experience with developing systems via a structured SDLC methodology including Agile methodology. Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc. Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. Experience in collaborating with multiple teams to develop and implement programs. Experience in writing test plans and test scripts and conducting various testing. Experience in creating user training manuals and conducting user training and demos. Ability to analyze complex business processes and work flows and propose areas for improvement. 4 year college degree or equivalent study required. Relevant work experience: 6 to 8 years. Required / Desired Skills Experience as a business analyst Required 5 Years Experience with customer service/end user support/help desk support Required 5 Years Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc Required 5 Years Experience with developing systems via a structured SDLC methodology including Agile methodologyRequired 5 Years Experience in collaborating with multiple teams to develop and implement programs Required 5 Years Experience with software testing Required 5 Years Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution Required 3 Years Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Required 3 Years Ability to analyze complex business processes and work flows and propose areas for improvement Required 5 Years Experience in creating user training manuals and conducting user training and demos Required 5 Years 4 year college degree or equivalent study required Required 4 Years Regards, Pranjali Kumari US IT Recruiter | InfoLogitech, Inc. 3 Independence Way, Suite 117, Princeton, NJ - 08540 Direct 609-212-0619 Email: [email protected]| www.infologitech.com Keywords: business analyst user interface user experience information technology New Jersey |
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| Fri Mar 22 18:42:00 UTC 2024 |